Page 9

AT AJS COMPANY, OUR GOAL IS TO DO EVERYTHING POSSIBLE TO MAKE YOUR SERVICE EXPERIENCE A PLEASANT ONE. HOPEFULLY, WITH ALL THE OPTIONS THAT ARE PRESENTED TO YOU, YOUR MACHINE WILL BE RETURNED TO YOU WITH VERY LITTLE INCONVENIENCE FROM YOUR DAILY SCHEDULE.

IF YOUR MACHINE IS UNDER WARRANTY OR A MAINTENANCE CONTRACT WITH THE STENOGRAPH CORPORATION, OR PROCAT, WE CAN DO THE REPAIRS FOR YOU. ALL YOU NEED TO DO IS CONTACT STENOGRAPH, OR PROCAT, REPORT YOUR PROBLEM, AND TELL THEM YOU WOULD LIKE TO SEND OR TAKE YOUR MACHINE TO AJS COMPANY FOR THE REPAIR. THEY WILL THEN ISSUE YOU A WORK ORDER NUMBER, AND FAX IT TO US. AFTER THAT, YOU ARE GOOD TO GO!

--NOTE: WE HIGHLY DISCOURAGE CUSTOMERS FROM PURCHASING MAINTENANCE CONTRACTS THAT ARE NOT STENOGRAPH CONTRACTS. THE REASON IS, IF THE CONTRACT IS THROUGH STENOGRAPH, YOU ARE FREE TO TAKE YOUR MACHINE TO ANY AUTHORIZED SERVICE PROVIDER. IF YOU PURCHASE A CONTRACT THAT IS NOT A STENOGRAPH CONTRACT, YOU ARE STUCK! IF YOU ARE NOT HAPPY WITH THE SERVICE, YOU HAVE ALREADY PAID THE MONEY UP FRONT, AND YOU DON'T HAVE THE CHOICE TO GO ELSEWHERE. AJS COMPANY CAN SIGN YOU UP ON A STENOGRAPH MAINTENANCE CONTRACT IN NO TIME. IT'S QUICK AND EASY,AND YOU ARE COVERED.

OVERHAULS/CLEANINGS ARE OFFERED ON ALMOST ALL MODELS OF WRITERS. PLEASE CALL IN ADVANCE TO SCHEDULE YOUR APPOINTMENT SO THAT WE CAN BE CERTAIN THAT WE RETURN YOUR MACHINE WITHIN YOUR TIME FRAME. FOR MORE INFORMATION ON OVERHAULS/CLEANINGS SEE THE WRITER SUPPORT SECTION.

LOANER MACHINES ARE AVAILABLE TO WALK-IN CUSTOMERS AT NO CHARGE. RENTAL MACHINES ARE AVAILABLE FOR SHIP-IN CUSTOMERS FOR A FLAT RATE PLUS SHIPPING. TO REQUEST A RENTAL MACHINE, PLEASE SELECT RENTAL AGREEMENT AND FAX THE COMPLETED FORM TO US . BE SURE TO SIGN THE AGREEMENT. CONTACT US FOR FURTHER DETAILS OR AVAILABILITY. OFFERS MAY VARY.

THERE IS NO CHARGE FOR ANY TECHNICAL SUPPORT THAT IS GIVEN OVER THE PHONE. WE ARE HERE TO HELP! ALSO, FEEL FREE TO USE OUR TOLL FREE NUMBER, AND THE COST OF THE CALL WILL BE ON US. NO MATTER HOW SILLY YOU MAY THINK THE QUESTION IS, WE HAVE PROBABLY HEARD IT BEFORE AND MORE THAN LIKELY WILL HAVE AN ANSWER FOR YOU. DO NOT HESITATE TO CALL.

STANDARD TURNAROUND IS NORMALLY ABOUT 3-5 BUSINESS DAYS DEPENDING ON OUR WORKLOAD AT THE TIME. IF POSSIBLE, IT IS BEST TO SCHEDULE SERVICES WITH ADVANCED NOTICE. WE DO OUR BEST TO WORK EVERYONE IN, AND WE ALWAYS KEEP OUR COMMITMENTS. EMERGENCY 24 HOUR TURNAROUND IS ALSO AVAILABLE FOR AN ADDITIONAL FEE.

IT IS OUR POLICY TO DISCOUNT $10.00 OFF OF EVERY MACHINE OVERHAULED OR STENO STYLED. THIS $10.00 WILL BE DONATED TO THE MINISTRY OF YOUR CHOICE (MOST COMMONLY THAT WOULD BE YOUR LOCAL CHURCH OR CHARITY), OR OUR LOCAL MINISTRY ON YOUR BEHALF . IF YOU WOULD PREFER, WE CAN LEAVE YOUR NAME OFF.